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Leadership Quality Empathy in the Workplace

Developing Leadership Qualities: Empathy

Leadership Quality Empathy in the WorkplaceEmpathy is defined as the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner. That’s a mouthful. For some, it connotes a purely emotional response. But in truth, empathy is an important skill for being a successful leader.

Why empathy is important

Fast Company had an article last year entitled “5 Reasons Empathy Is the Most Important Leadership Skill.” To paraphrase:

  1. It begets loyalty in your employees
  2. Your staff is more engaged
  3. Employees work better with each other
  4. Employers are happier
  5. Your staff is more creative

In other words, there’s a strong connection between empathy and employee job performance. And this, of course, translates into success for your business.

Developing empathy

It seems to me that some people have a natural ability to be empathetic. For others, it’s a skill that must be developed. According to a white paper on Empathy in the Workplace: A Tool for Effective Leadership, empathy can be learned by:

  • Talking about empathy and letting employees know that it matters
  • Teaching listening skills, which are the underpinning of empathy. For example, you have to hear the meaning behind what’s being said in order to be empathetic.
  • Encouraging employees to view something (a suggestion, a proposal) from someone else’s perspective).

You can find resources on empathy at the Emotional Intelligence Consortium.

The case against empathy

It should be noted that there are some who suggest empathy leads to poor decisions. For example, a Yale professor says empathy distorts judgment.

My view on empathy is that it is no less essential than any other leadership trait. Empathy can’t be used to the exclusion of rational thought. But excluding empathy from your leadership basket of skills would be a serious error.

Final thought

Maya Angelou said: “I think we all have empathy. We may not have enough courage to display it.”

Do you?

Last month’s blog concerned creativity and vision. Next month’s blog on developing leadership qualities addresses grit.