Follow the 70 simple rules outlined in “Win the Customer” by Flavio Martins. These rules help you improve the effectiveness of your customer-service processes. Example: Rule 21 says do a 60-second customer experience evaluation to learn where you stand so you can decide what else you need to do going forward.
Barbara Weltman
Big Ideas for Small Business, Inc.
Subscribe and download our eBook, "150+ Tax Deductions for Small Business A to Z."
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